Frequently Asked Questions

Policies are subject to change. This list is a simplified version, but you'll have the opportunity to see our full detailed policies before completing your booking. If you have any questions, please contact us or visit our FAQ.

Policies

Smoking

All of our properties are smoke and vape-free. We charge a $900 minimum fee to any guest who smokes or vapes in a suite.

Do you allow pets?

No, we do not accept pets.

Detailed Policies

A detailed list of our policies can be found HERE. If you have any questions about us, please don't hesitate to reach out via phone or email. We want to make sure that your stay is absolutely perfect!

Pricing and Discounts

The rates seem to low. Are they too good to be true?

We love this question because we get to delight by explaining that yes, our rates really are much lower than the other local options. We can do this because:

All bookings have a paid deposit, so we do not have no-shows that have to be re-absorbed into a higher rate for those that stay.
As a locally owned business, and we can cut costs dramatically by strategic buying, operating efficiently.
Our guests respect our suites and consequently we rarely have damage.
Yes, the pictures on this website are truly the pictures of the suites! We pride ourselves in having beautiful and affordable accommodations.

What’s included in the rate?

One of the best suites in Provo!
All utilities including highspeed internet.
Weekly linen service

Suites are stocked with linens, household items and dishes. Check out each suite's page to find the specifics about what's included.

What’s the tax rate?

Local lodging tax rate is 13.32% but do not apply to stays of over 30 nights.

Are there any additional fees beyond taxes and cleaning fees?

There are no other charges. Additional services for a fee.

What is the cleaning fee/set-up fee? Hotels don't charge a cleaning fee!

ALL first nights are charged a set-up/cleaning fee ($50-90) no matter the length of stay. Hotels factor these costs into their overall rate and typically their guests stay only one or two nights. We want to have long-term guests by having low nightly rates. This is how we ensure our costs are covered when guests only stay a few nights. Please note that if we must move you to a different suite because of a black-out, you will not pay an additional fee. If you opt to move between suites of your own free will, you will be charged an additional cleaning fee for each move.

What discounts do you offer?

The lowest price for our beautiful units ANYWHERE is on our website. You will not find a lower price on a 3rd party website. And if you do, let us know and we'll match it.
Our pricing is upfront and applies to everyone. You can be assured that we are offering you the lowest price possible. We do have weekly and monthly rates.
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We’re sorry, but since our rates are already so low, we do not offer AAA, military or other discounts. We do work with Government Rates depending on the suite and the per diem. No discounts for booking multiple suites for the same dates.

Discount Details
Rest assured, the lowest price ANYWHERE is here through our website and not on third party booking sites. Book here with confidence! Other ways to save money are:
Stay 7+ nights and save up to 25%
Stay 30+ nights and save 25-40%
Rates can go retroactive. If you initially commit to 1 week but end up staying a month, your entire stay is discounted to the month rate.
We may be able to discount if your ideal suite size is not available for your last minute booking. For example, if the only suite left is a 3 bedroom, but you only need a 1 bedroom suite, please call us.
*Please note that rates will fluctuate depending on time of year. Click Book Online to see the actual rates.
***Please note the weekly rate is NOT available during the following peak times: BYU Graduations, 4th of July, 24th of July, BYU Education Week, Easter, Christmas.

Reservations

Where is your office located? Can I come to see you at your front desk?

Because we have properties all over Provo, we don't have a 24/7 desk. You can call or email us during business hours.
Current guests have 24/7 access to the manager in case of an emergency.

Do you offer tours?

No. Our guests' privacy is very important to us. We do not give tours of occupied suites. We're sorry that this may be an inconvenience, but rest assured when you stay with us, we'll protect your privacy as well. For a long term stay or large party, we can try to accomoadate a tour of vacant suites. o Please call us to arrange this.

Can I temporarily hold the room while I confirm with my wife/husband/friend/boss?

Unfortunately, we do not hold rooms. All rooms are booked on a first-come, first-served basis. If you're worried about a suite booking before you can, please call us. We can give you a better idea of the demand for the room during the time period you are interested in booking. This will help you determine if you can wait to book or if you should book immediately.

Are your suites kid-friendly?

YES! We love kids! Check out our suite listing pages and watch for the kid-friendliness rating. Some suites are better than others for kids.

What if I need to stay long-term? Do you offer long-term rates?

Yes, we offer a monthly, tax-free rate for guests staying over 30+ nights. See our Policy page to learn more about long-term stay expectations.

Do you have a minimum night stay?

Yes- our minimum is 3 nights.
We can make exceptions in these circumstances:
Wthin a week or so of a date, we can waive this requirement.
We can also waive the 3 night requirement when a reservation is made up next to another reservation in the future. (For example, if a suite is booked on the 15th-18th of a future month by another guest already, another guest may book just the night of the 14th.)

There is a 5 night minimum stay during 4th of July, BYU Education Week, Thanksgiving, Christmas and New Years.

Do you have any other booking restrictions?

Reservations may not begin or end on Easter, Thanksgiving Day, Christmas Day, Christmas Eve or 4th of July.

Housekeeping

8+ Nights

We are proud to offer weekly linen service to guests staying 8+ nights. Linen service includes bed, bath and kitchen linens.

Extended Housekeeping

If a guest would like a more full-service hotel-like experience, extended housekeeping service may be added at any time. This includes a full clean of the entire suite during a guest stay. Rates will depend on the size of suite.

Amenities Provided

Each Aspenwood Manor suite include:

Flat-screen HDTVs with Blu-ray and free Netflix
Free wireless and wired high-speed internet provided by Google Fiber.
Hairdryer, iron/ironing board
Free on-site parking
Laundry facilities either in the suite (free) or in the building (coin-operated)
Basic kitchen appliances, dishes and silverware
Bed, bath and kitchen linens
Laundry detergent in coin-operated laundries
Dishwasher detergent
Starter shampoo and soap

Aspenwood Manor does NOT provide:

Consumables such as coffee filters and disposable plates/utensils
Full-sized shampoos/conditioners
Laundry detergent for the suite with in-suite washer/dryers

For Long Term Stays:

For stays longer than 30+ nights in our long-term satellite properties, we provide basic starter supplies such as toilet paper, dishwasher detergent, etc. Guests are responsible for replenishing these starter supplies as needed. For more information about long-term stays, please reach out.

Payments and Cancellations

How much is the deposit?

The deposit is charged when you first make the booking applies towards your total bill.

Less than a 7 day reservation: $200
More than a 7 day reservation: $500

What is your cancellation policy?

The cancellation policy is determined by where you book. When you book, you will be given the opportunity to review our cancellation policy before making the reservation firm.

Please see our Policies page for more detailed information on the cancellation Policy

Booking Online

Is making an online reservation on this website safe?

COMPLETELY. After you enter your reservation, it is reviewed by the head manager before your card is even charged. If you qualify for additional discounts that the website did not give you (weekly rate, etc.), the manager will add this for you. We have our online reservation system to facilitate easy bookings and to allow guests to check rates in real-time. We encourage you to use the system, but please don't hesitate to call if you have ANY questions!

What if I have a credit ? How do I add that to an online reservation?

If you wish to use a gift certificate or credit, simply call us, and we will add it.

Check-in/Check-out

Check-in Time

Our check in is anytime after 5pm. 3pm early check-in is available for a $15 fee.

Unlike a hotel that can check guests in as they arrive into any open and available room, we commit specific suites. Sometimes our suites take many hours to clean and we don't like to rush the cleaning process. The early check-in fee allows us to prioritize YOUR suite in the cleaning schedule.

How do I check-in?

All of our suites are self check-in. Before your arrival, you'll get a secure entry code.

Check out time

10am. When available, additional late check out hours can be added for $25/hour. Please contact us to arrange late check-out.

Do you have luggage services?

With at least 24 hours notice and for a booking made in the Manor House (suites 101-303), we can arrange for you to drop off luggage in our locked event room (if available that day).
We're sorry but we do not have a secure place to store luggage before check-in or after check-out.

Parking and Transportation

Where do I park?

Each property has free on-site parking. You'll get more parking details pertaining to your suite in your check-in email.

Can I plug in my electric car?

Electric cars may not plug into our exterior outlets without permission. Fees will apply.

May I store my bike?

Provo is very bikeable! If you plan on bringing a bike, please reach out to us for recommendations on where to park it. Bikes may NOT be stored in the suite without special permission. Bikes attached to unauthorized structures will be removed.

Do you offer shuttle services?

No, but check out or TRANSPORTATION page to learn about public and private transit options.

Wifi/Internet

What is your internet/wifi service like?

We have Google Fiber Optic internet at all of our properties. We believe you need great internet!
We also have ethernet ports in every suite for a direct connection. We strongly recommend that if you are needing very reliable internet, bring an ethernet cord and adapter with you. You should not have an issue with speed, however if you do, we are enthusiastic to help you troubleshoot.

Extra Services

What are the add-ons?

Guests may opt for full housekeeping (deep cleaning) mid-stay for an additional fee.
Coin operated laundry accepts quarters.
Extra guests may be added during the stay for an additional charge.

Group Bookings

What are your rates for Family Reunions?

Family reunions book suites together in a block. Multiple suites can be added to a reservation. Check out our family reunion planning page here .

Our Properties

Who owns these properties?

Aspenwood Manor owns and operates most of the suites you see on our site. In addition, Aspenwood Manor operates some of our units for investors. You won't know the difference though because we treat all our guests and all our properties the same.

Would you manage my property?

Depends! Reach out and let's chat!